We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may periodically send emails about The Hearing Coach using the email address which you have provided.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
In addition, we utilise Google's Conversion Tracking program. If you found our website through an advertisement on Google, or any of Google's affiliated websites, Google uses a session cookie (which does not track personally identifying information) to gather information used in making customer search experiences more relevant. This cookie expires in 30 days.
How to turn off cookies
Most web browsers (e.g. Chrome, Firefox, Internet Explorer, Safari…) automatically accept cookies however you can usually modify your cookie preferences in your browser settings to decline cookies if you wish to.
For help on specific web browser settings:
If you are mainly concerned about third party advertising cookies, you can turn these off by going to Your Online Choices Site.
You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative.
Other useful links
For more information about cookies visit All About Cookies
If you have any questions or queries regarding cookies at all, feel free to email us.
Links to other websites
Controlling your personal information
You may choose to restrict our collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, to download free information or subscribe you will receive regular updates that we hope are relevant to tinnitus and hearing loss at the bottom of each email is an unsubscribe button if this is no longer the case.
if you have previously agreed to us using your personal information to send you news or information about our services you may change your mind at any time by using the unsubscribe link at the bottom of the emails we send you.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Hearing Coach, The Deco Suites, 10, Railway Street, Glossop, Derbyshire, SK13 7AG.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
“Sorry I got emotional! The Roger pen is going to make such a difference to me, and is already. I used it in a meeting yesterday and it was brilliant and I’ve had several conversations on the phone that were so much easier than they would have been... Thanks once again. You're a very caring person”
“Lisa Caldwell was really nice, she was patient and understanding and really took her time to ensure that I understood all the features of my equipment so I get maximum benefit.
The fact that Lisa was also able to contribute additional advice due to a mutual hearing problem I really feel rest assured and confident in the advice she was giving me, I was also able to obtain tips and information on suitable gadgets for my condition which was an added bonus.
Lisa’s training was through and in depth and great care was shown in demonstrations as well as reassurance that she was only a phone call /email away if I needed her”
“The service provided has been excellent. The training was done on site and focused to my own needs. The Roger Pen has made a huge difference to my ability to do my job well. I had not realised how much of a problem I was having until this product made things so much easier. Phone calls are no longer a major problem with the telephone adapter and hearing people on a busy ward is so much easier now.”
At the hearing coach we take client confidentiality seriously and as such all published testimonies will remain anonymous to respect our clients' privacy.